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A common problem
A web designer or IT supplier registers a domain for a client, puts their own details on it, and nobody thinks about it again. Years later the business wants to move, and finds that the domain, its website and its email are legally in someone else's name.
Most of the time the old supplier hands it over without fuss. Sometimes they have closed down, stopped answering or want a fee first. Either way, it is a stressful position to be in when your email depends on it.
How to check
Every domain has a registrant: the person or organisation it belongs to. You can ask your current provider who the registrant is, or check the control panel where the domain is managed. For .uk domains, Nominet keeps the record. For .com, .net and .org, the registrar does.
The registrant should be your business, with an email address you control. If it shows a supplier, a former employee or a personal address, fix it now while everyone is still in contact.
What to fix
- Registrant name: your company's legal name.
- Contact email: an address your business owns, such as a shared mailbox, not one person's inbox.
- Renewal: make sure you know when it expires and who pays for it. A lapsed domain takes your website and email down with it.
- Access: keep the login for the account that manages the domain somewhere your business can reach it.
Moving a domain
To move a .com, .net or .org domain, you need an authorisation code from the current registrar. For a .uk domain, the current provider changes the domain's tag at Nominet to the new one. Some registries lock a domain for a period after it is registered or moved, so check this before you plan a switch.
Moving the domain does not have to move your website or email. Those are set by the DNS records, which can stay exactly as they are.
How we do it
When you register a domain with us, it is registered in your business's name, not ours. You manage its DNS records and nameservers yourself in your domain panel, privacy is included where the registry allows it, and the renewal is invoiced 30 days before it is due. If you ever want to move it elsewhere, it is yours to take.
Search for a domain, or get in touch if you want help sorting out an existing one.
